How can we help?

The free trial gives you 7 days of full access to Sweetpea, and it’s available on the yearly plan. You won’t be charged during the trial. If you don’t cancel before it ends, your subscription begins automatically and your payment method is charged for the first year. You can cancel anytime during the trial to avoid being charged, and we’ll send you a reminder before it ends so nothing takes you by surprise.

Your subscription is managed through your Apple account, not inside Sweetpea. On your iPhone or iPad, open Settings, tap your name at the top, then tap Subscriptions and select Sweetpea. From there you can cancel or change your plan. When you cancel, you’ll keep access to everything until the end of the period you’ve already paid for, and it simply won’t renew after that.

If you’ve reinstalled Sweetpea or signed in on a new device, you can bring your subscription back by restoring your purchase. Just make sure you’re signed in with the same Apple ID you used originally, and use the restore option on the subscription screen. Your access will be reconnected. If anything doesn’t come through, email us and we’ll help sort it out.

You can delete your account and its data right inside the app. Go to the Account tab, open Personal details, and choose Delete account. This permanently removes your personal account information, along with the child profiles you created and all of their logs. If you’ve contributed logs to a child profile owned by another caregiver, those entries stay with that family’s records, but your name is removed from them. Deletion is permanent and can’t be undone.

Changing the email on your account isn’t something you can do inside the app just yet, but we’re happy to take care of it for you. Send us a note at support@sweetpea.app from the email address on your account, let us know the new address you’d like to use, and we’ll update it for you.

Yes. Sweetpea is built for households where more than one adult helps care for a child, so you can invite a partner, grandparent, nanny, or anyone you trust to share a child’s profile. You choose each person’s access: an editor can add, edit, and delete logs, including ones other caregivers entered, for as long as your subscription is active, while a viewer can only look. Invitations are sent by email and accepted with a short code, and you can change someone’s access or remove it at any time.

No. Sweetpea is a tool for tracking your child’s tantrums and helping you spot patterns over time, so you can better understand what’s going on. It isn’t a medical device, it doesn’t diagnose anything, and the educational content in the app, including the material from Dr. McKenzie Goodine, is for general information only. It isn’t a substitute for professional advice. If you have concerns about your child’s health, behavior, or development, please talk with a qualified healthcare professional.

Voice input is optional, and typing works exactly the same. If you do dictate, the recording is turned into text by our speech-to-text provider, and the audio is not kept: Sweetpea never stores it, and we set the provider’s model-training opt-out on every request. Only the text ends up in your log, where you can review and edit it before saving. The full details are in our Privacy policy.

We never send a child’s profile, your name, or your account details to any AI service. What is sent is the content you write or dictate: voice recordings go to our speech-to-text provider to be turned into text, and two of your written answers (what happened right before, and what you tried and how it ended) go to Google’s Gemini service to write the one-line summary shown on your log. None of this starts until you agree to AI processing, and if you later withdraw, one case in a shared profile still applies, which the answer below on stopping AI processing explains. Two things are worth knowing: your description is in your own words, so if you write or say your child’s name, it travels with that text; and if you dictate while your child is nearby, the recording can pick up their voice, which is used only to make the transcript and is not kept. Nothing you share is used to train AI models, and your safety notes and the check-in about how you’re feeling are never used for summaries.

Every log you save can include a short AI-written summary, so creating a log involves AI processing by design. That’s why we ask for your agreement first. Everything else works without it: you can read, edit, and delete your existing logs and view your reports whether or not you agree. Voice input is the other part that needs your agreement.

Email us at support@sweetpea.app and we’ll record your withdrawal. We may need to check that the request is really coming from you first. After that, when you save or edit a log, nothing you write is sent to be summarized, and voice input stops working until you agree again. If you tap the microphone, the consent screen appears again: that isn’t a sign the withdrawal failed, and you don’t have to accept it. Because every log can include an AI-written summary, you won’t be able to create new logs unless you agree again, but your existing logs and reports stay fully available, and transcripts and summaries already in them stay too, where you can edit or delete them like any other log content. One thing to know if you share a child profile: a summary is written under the consent of whoever edited a log last, so if another caregiver who has agreed edits one of yours, a summary can still be created for it, from the text you wrote.